Returns, Exchanges and Refunds Policy

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Returns, Refunds and Exchanges Policy

We know that purchasing luxury fine linens are an investment. That's why we take great care in helping you with every purchase. We are available to speak with you and offer advice on everything from pricing to color to fabric choice.   My Luxurious Linens is committed to helping you make a purchase you'll love.

We also understand that, despite our best efforts, things occasionally don't work out and items need to be returned or exchanged. We are here to help with that as well. If you are not fully satisfied with your new item, please call us within 30 days of receipt so we can personally assist you.  

Items that are Not Returnable nor Refundable

At My Luxurious Linens there are times, when the bespoke pedigree of our products dictates that we cannot accept their return nor refund the purchase.

Custom Made-to-Order items including bedding, bath robes, bath accessories, custom bath towels and rugs, custom size rugs, table linens, or custom color items.

The following brands are ineligible for returns:  Cloud Nine Comforts, Eastern Accents, Home Treasures, Lili Alessandra, Mallin Furniture, Ogallala Comfort, Noble, TL at Home, and Woodard Furniture 

The following items are ineligible for returns:

· Fabric by the Yard

· Monogrammed Items

Down and Down Alternative Items. Due to hygiene standards and regulations Pillows and Comforters (including any Down and Alternative Down items) are not returnable under any circumstances. We encourage you to contact us for consultation prior to purchase if you have any questions on these items.

Sale and Clearance Merchandise.  As noted, all sales are final.

Returns and Refunds

Once the returned item(s) have been received and inspected, a full refund will be issued. All returned merchandise must comply with the following guidelines.

· The manufacturers original packaging must be included with all returns and all original tags attached to the product.

· Items must not have been used, washed, or altered in any way.

· Items must not have been damaged by pollutants such as cigarette/ cigar smoke or embedded fragrances and items such as cologne/perfume.

· Items must be completely free of any Human Hair, Animal Hair, Dander, or Dirt

Exchanges

If you would like to exchange your item for another style or color, please call us and we will be happy to assist you with your request.

Damaged or Incorrect Items

If any item is damaged upon receipt, please notify us immediately and we will plan for a replacement. If your return is a result of an error in the manufacturing process, you will be refunded all costs including shipping and handling. You will also be refunded in full or have the item replaced and shipped at no cost if your return is the result of manufacturer error.

If an incorrect item was shipped in error, we will replace the item as quickly as possible and issue a return label for the incorrect item at no cost to you. 

Shipping

Unless items are defective or incorrect, customers are responsible for all return shipping costs. My Luxurious Linens is not responsible for any items lost or damaged during return transit. We recommend that you ship and insured your items for the full purchase price by a traceable carrier (e.g. UPS, USPS or FedEx).

My Luxurious Linens will inspect all returned merchandise. If we find it does not comply with the standards outlined above, we will return it to you without a refund. If the item is in good condition as per the (above) instructions, we will refund you the purchase price within 5 - 7 business days.

How to Return or Exchange or obtain a refund

To initiate a return or exchange or refund please call us at (659) 281-9999 so we may personally assist you.

Missing or Damaged Shipments

Once your order has shipped you will be emailed with tracking information that will give the estimated delivery date. If you suspect your order was delivered incorrectly or stolen, or if your package arrives damaged, it is the customer's responsibility to contact My Luxurious Linens via phone or email within 20 days of shipment for us to create a case with the carrier. Beyond this time-period, My Luxurious Linens is not responsible for lost or damaged shipments and the customer must contact the carrier directly.